Protect local work
Do not clear app data or uninstall while troubleshooting. Create a .fieldreport backup before changing devices.
Help without a ticket maze.
Start with the product facts below. If the problem remains, send the contact form with the “Product support” topic and describe what happened, what you expected, and which Android device you used.
Quick checks
Camera and microphone
Check Android app permissions. A denied permission can be retried from the app or enabled in system settings.
PDF problems
Confirm there is free storage, then retry generation. Existing projects and photos should remain unchanged after a PDF error.
Account access
Check the spam folder for the six-digit code. Codes expire after ten minutes and must be used only once.
Common questions
Are my photos uploaded?
Personal project evidence is stored on your device. Photos in shared team projects sync through private cloud storage. Customer viewing links share the report content you choose. Keep local backups of important work.
Does offline dictation use a cloud service?
No. The bundled English and Chinese recognition model runs on the device. Raw microphone audio is not retained after recognition.
How do I move a project to another device?
Create a .fieldreport backup and restore it on the other installation. The backup carries the selected project and its reinspection chain, but not login credentials or purchase authorization.
Does deleting my account remove projects?
No. Account deletion removes server account access and disables its purchase association. Local projects and photos remain until you delete them on the device.
Can I download the app now?
Field Report is currently in closed testing on Google Play. Contact us about a testing invitation. This website does not sell licenses or offer a separate app download.
Team licenses and cloud service
The 5-person team plan has a US$79 one-time software price; the 20-person plan is US$199. Both include the purchaser. Final availability and local prices are shown in Google Play.
Administrators share projects, assign issues, manage member permissions, and reassign seats. Members can report new issues and submit follow-ups for their own tasks. Project details and PDF templates can be protected with permissions.
The first year of cloud service is included: 1 GB shared storage and 5 GB monthly image downloads for 5 people; 5 GB storage and 20 GB monthly downloads for 20 people. Manual renewal is US$15/year or US$39/year, without automatic charges. Cloud expiry pauses online photo uploads and reads; software seats and downloaded evidence remain usable.
Team access must refresh online at least every 24 hours. Reclaiming a seat does not delete local work or revoke a separate personal lifetime purchase. For more than 20 people, contact us about team licensing.
Still need help?
Email [email protected] or use the website contact form and choose “Product support.” Do not include passwords, verification codes, purchase tokens, or confidential project evidence.